Shipping Times |
We provide shipping worldwide. We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames!
Standard shipping to Slovenia in 1-3 business days. Reliable delivery to Europe in 3-7 business days. Rest of World in 10-16 business days. IMPORTANT NOTICE: Due to the Covid-19 pandemic, we can no longer guarantee the delivery periods stated on our website. There might be significant postage delays. |
Tracking & Delivery |
A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by customs clearance delays.
Do I need to sign for my delivery? Yes, we want to make sure that you receive your new Flowe water bottle safe and sound so we require a signature on delivery. If you are out, a collection card will be left. Make sure to pop to your post office within 10 days otherwise your order will be returned to us, and we wouldn’t want that! |
Returns Policy |
We want your new Flowe water bottle to make your heart sing, so if you receive it and it’s not quite right, please fill out the form below, we are here to help!
We are happy to refund any order if your return meets the below conditions:
Original shipping charges are non-refundable. Seller’s policy is that customers are to pay the return postage costs. |
Arrange a Return |
To initiate a return, send me a quick message at info@darjamalesic.com to let me know what's coming back. Please include your original order number (sent via email when you first ordered), as well as specifying which item/s you are returning. Once your email request has been submitted, pack your item back in its original box to get it back safely.
I recommend using a trackable method to ensure safe delivery. Once your returned item/s has been processed I will be in touch with an email to confirm your refund or exchange. Items can be returned to the following address: Darja Malesic, s.p. Trubarjeva cesta 64 1000 Ljubljana Slovenia, EU |